Privacy Policy

Last updated: October 6, 2025
Applies to: https://caregiverhelpteam.com/ (the “Site”) and services provided by Caregiver Help Team (“we,” “our,” “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site, enroll in our services, or otherwise interact with us.

By using our Site or Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide

• Account Information: Name, email, phone number, password, billing address, payment details.
• Enrollment Data: Senior’s name, age, phone number, caregiver or emergency contact details, time preferences for calls.
• Communication Preferences: SMS/text opt-ins, quiet-hour settings, and notification preferences.
• Customer Support: Information provided when you contact us for assistance.

1.2 Automatically Collected Information

• Device and Usage Data: IP address, browser type, operating system, pages viewed, time spent on the Site.
• Cookies and Similar Technologies: We use cookies, pixels, and analytics tools to enhance your experience, measure traffic, and understand how our Site is used.

1.3 Information from Third Parties

• Payment Processors: We receive limited billing confirmations from payment providers.
• Communication Carriers: We receive call and SMS delivery status.
• Referrals or Authorized Enrollers: Information they provide to facilitate enrollment.

We do not knowingly collect sensitive data (such as precise health or financial account numbers) beyond what is necessary for the Services.

2. How We Use Information

We use the collected information to:

• Provide and maintain the Services, including scheduled wellness calls and notifications.
• Personalize user experience and plan configurations.
• Process payments, billing, and renewals.
• Communicate service updates, account notices, or support responses.
• Improve the Site and Services, perform analytics, and develop new features.
• Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Information

We share information only as described below:

• With Designated Contacts: To send wellness updates, alerts, and notifications.
• With Service Providers: Such as call centers, SMS platforms, cloud hosting, and payment processors that help operate our Services.
• For Legal Reasons: If required by law, subpoena, or to protect our rights, safety, or the safety of others.
• In a Business Transfer: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

We do not sell or rent personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

• We use cookies and similar technologies for session management, security, analytics, and to improve user experience.
• You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Note that some features may not function properly without cookies.

5. Communications

• By providing your phone number, you consent to receive calls and SMS/text messages related to the Services.
• Message and data rates may apply.
• You can opt out of marketing communications at any time by following unsubscribe instructions or replying STOP to texts. However, you may still receive essential service and account communications.

6. Data Security

• We implement reasonable administrative, technical, and physical safeguards to protect personal information.
• No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

• We retain personal information as long as necessary to provide Services, fulfill legal obligations, resolve disputes, and enforce agreements.
• We securely delete or anonymize data when it is no longer needed.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and request a copy of your personal information.
• Correct inaccuracies in your data.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of certain processing activities, such as marketing.
• Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, contact us using the details in §12.

9. Children’s Privacy

• Our Services are not directed to children under 13.
• We do not knowingly collect personal information from children without parental consent.
• If we discover we have collected data from a child without proper consent, we will delete it promptly.

10. International Users

• If you access the Services from outside the United States, note that your information may be transferred to and processed in the United States where data protection laws may differ.
• By using our Services, you consent to such transfers.

11. Changes to This Privacy Policy

• We may update this Privacy Policy periodically.
• When we make material changes, we will post the revised policy on our Site with a new “Last updated” date.
• Your continued use after such updates constitutes acceptance.

12. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our practices, contact us at:

Caregiver Help Team
Phone: 213-541-1847
Email: [support@caregiverhelpteam.com]
Mailing Address: 3378 8th Ave, Suite 301BX, New York, NY 10012